CSRs rely on the Estimated Bill Date on a customer record to provide the correct next bill date. Previously, Estimated Bill Dates didn’t recalculate until the Figure Billing Estimates batch job ran.
Now that billing can be either postponed or preponed through a Customer Salvage Event, we have added an enhancement that automatically recalculates the Estimated Bill Date when a billing time adjustment is made. This allows CSRs to immediately see the updated Estimated Bill Date and provide customers with the most up to date information.
If you have any questions, please call support at (770) 227-0036 Ext 1.