Do you need a detailed report when your merchant bank has declined your customer transactions? The Declined Reason report in OrangeCRM will provide you with that information.

It shows the total dollar amount and number of declined, error, and retried transactions according to each of your merchant banks. Most importantly, it gives you the bank’s error codes and a brief message of what that declined code means. For more information on a specific error code, contact your merchant bank for their error code documentation.

You may also select the Show Only Retried Transactions link, available at the top of this report, to limit the report to only the declines reasons for your retried transactions. The Decline Reason report is available via a hyperlink under the Transaction menu, after you select your custom date range (Summary by Date) for the report.

For further information about this or any other report in OrangeCRM, please contact us at: 770-227-0036.